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this is most likely a connection issue, because the XDK is unable to communicate. The connection is done on software-level, which can only be done if the XDK is running correctly, and not stuck in the application.
To ensure that the XDK can communicate, turn the XDK off, press and hold Button 1 (the one with only one dot), and while keeping it pressed, turn the XDK on. Afterwards, you can release Button 1. This sets the XDK to bootloader mode, which is guaranteed to not be stuck, and as such able to communicate with the Workbench.
Please tell me if this was helpful and do not hesitate to ask further questions.
Kind regards, Franjo
I don't think this is one connection question. Normally, even did not connect the usb cable and XDK, I also can see the flash button, only the button is gray.
Anyway it's strange, I think this should be one setting issue. Today I reinstalled my Windows OS and XDK system, it's working now. But I did not know the reason.
The grey flash button is only visible for known and recently connected XDKs. I think we need to differ between different states, the workbench can has.
If you open the workbench, there are no recently connected XDKs and thus there is no grey flash button.
Further if you connect an XDK there is obviously a solid flash button.
If you then disconnect the XDK, the XDK is known and recently connected, thus a grey flash button is shown. This button is visible till you either reopen the workbench, or clear the known XDK list (button next to minimize in the devices view).
I am glad to hear that you solved it on your own.
Please do not hesitate to ask if you have further questions.
Thank you very much!
I am glad that I was able help you.